Refund policy

REFUND & RETURN POLICY

B2B WHOLESALE TERMS
As a commercial B2B supplier, VIA LUXE IMPORTS LLC maintains strict return and refund parameters to accommodate the logistics of imported artisan goods. 

1. FURNITURE & LIGHTING PRE-ORDERS
All custom fabrications, architectural lighting, Capiz chandeliers, and premium rattan furniture require a non-refundable 50% production deposit. Once production has commenced in Cebu or Pampanga, Philippines, the deposit cannot be refunded under any circumstances. Cancellations made prior to ocean transit will result in the forfeiture of the 50% deposit.

2. IN-STOCK ITEMS & RESTOCKING FEES
For in-stock artisan wall decor, mirrors, and eco-luxe tabletop accessories, return requests must be submitted within 14 days of delivery. All authorized returns for stock items are subject to a mandatory 15% restocking fee. The buyer is entirely responsible for arranging and paying for return freight logistics. Items must be returned in their original crate or packaging, completely unused.

3. DAMAGED FREIGHT
Any damage incurred during transit must be explicitly noted on the carrier's Bill of Lading (BOL) upon delivery. Digital photographic evidence of packaging and product damage must be emailed to us at ronald@vialuxeimports.com or reported via phone at +1 (805) 723-0136 within 48 hours of receipt to initiate a freight insurance claim.